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Our responsibility to stakeholders

Vantaa Energy’s human resource management is based on motivating leadership that aims for improving the competence and performance of its employees. Continuous learning is more important than ever to ensure that we are able to offer our customers new products and services that meet their wishes.

Safeguarding, maintaining and developing occupational safety and well-being are also our key targets and challenged in both the short and long term.

Vantaa Energy is a safe workplace. Our safety target is zero occupational accidents

In 2021, an occupational safety strategy was set out for the Vantaa Energy Group, with a target of 0 accidents by 2025. The goal is a safe workplace where we observe occupational safety, act in a proactive way, and learn from deviations while carrying out constant development of occupational safety. In 2021, the Group’s accident frequency rate (TRI > 0) almost halved compared to the previous year, being 7.0 (12.9). Despite the positive trend, there was one serious accident in 2021, resulting in long absence (30>working days).

Personnel experience at Vantaa Energy is at a good level. Our goal is to score at least 4 (scale 1-5) in employee satisfaction in the employee survey in 2025.

The employee survey of 2021 showed positive development. The positive changes are related to Group-level matters – taking care of employee well-being, cooperation between business units, and the clarity in operating methods keeping the best customer experience in mind. The management’s operations also showed a positive trend.

In the pulse survey in the employee study conducted in autumn 2021, personnel experience scored a commendable 3.85.

We bear our share of responsibility for employing young people and promoting energy awareness (taking it into account in recruitment, summer jobs and trainee posts, collaboration with educational establishments). We offer about 30–40 summer jobs each year.

Every summer, we hire young people, for example, for various mechanic and engineering trainee tasks. In 2021, we recruited a total of 30 summer employees. We received a total of almost 800 applications for the summer jobs in the early part of the year, which illustrates the level of interest towards the jobs we offer.

The company’s operations are economically viable. The good result also enables responsible operations

Year 2021 was financially and operationally successful for Vantaa Energy. Of its results for 2020, Vantaa Energy pays a dividend of about EUR 18.0 million to its owners, the City of Vantaa and the City of Helsinki.

Customers are our key stakeholder. In order to achieve even better service experience, we are further developing our understanding of the needs and expectations of our customers. In customer satisfaction surveys, we aim to be at an excellent level

EPSI Rating has studied Nordic customer experience for 30 years. In Finland, EPSI Rating has previously studied, e.g. customer satisfaction in electricity retail sales. In 2021, it also studied the satisfaction of heat customers for the first time. Vantaa Energy scored the highest marks in customer satisfaction in the survey. The index points scored by the company were 74.8 on a scale of 0–60 for dissatisfied, 60–75 for satisfied and over 75 for very satisfied. This year, a new feature in the survey was the sustainable development index, which is designed to rate the customers’ views and estimates of the companies’ responsibility. Vantaa Energy scored the second-highest sustainable development index points in the survey.

Responsibility aspect is taken into account in procurement. We require our suppliers to comply with the Group’s Code of Conduct

Vantaa Energy’s relationship with its customers and partners is based on honesty and trust. Vantaa Energy’s Supplier Code of Conduct supports our Group’s responsible operations and success. Read more about Vantaa Energy’s Code of Conduct.