Terms of use of customer reporting

Terms of service

By registering on this website, you accept the terms presented below.

The contents of this website are provided “as is”. The service provider does not make any warranty with respect to this website or its contents. The service provider reserves the right to update this website or close it at any time.

The transaction data created in the use of the service is part of Vantaa Energy’s customer register.

For logging into the service, you need a separate password for electricity and district heat. The passwords required for registration are found on the latest bill.

The user is responsible for providing correct and up-to-date information.

Service outages are possible as a result of maintenance, overload or other reason. Vantaa Energy aims to inform on its website of any service outages.


Vantaa Energy’s website uses so-called cookies. A cookie is a small text file that is downloaded on the user’s computer from the website. The text file contains information that is used, for example, to make it easier to browse the website.  Cookies also gather statistics on the use of the website. The statistics are used for developing the service to be as user friendly as possible.

If you do not want to use cookies, you can restrict their use from your browser settings. Please note that if you prevent the use of cookies you may not be able to view the pages correctly.

Registration and use of personal information

Customers’ personal information obtained in connection with registration is recorded in the customer register of Vantaa Energy and processed in accordance with the Personal Data Act. We also ensure implementation of privacy protection in the handling of personal data. Personal information is processed for the purpose of customer relations.

The usernames and passwords created in registration are personal. If you forget your username or password, you can register into the service with your online banking codes and then view and update your own information.

The terms of use will enter into force as soon as the customer has accepted them by registering into the system or in other ways, and they are valid until further notice for as long as the customer relationship with Vantaa Energy is in force. When the customer relationship is terminated, the right to use the service will end after two months from the termination of the contract.